Privacy Policy

Last Updated: November 1, 2025

One Voice Interpreters LLC ("We," "Our," or "Us") is committed to protecting the privacy and confidentiality of the information entrusted to us by our clients, the agencies we serve, and the individuals using our Spanish interpretation and translation services. This Privacy Policy describes how we collect, use, and disclose your information.

1. Information We Collect

We collect various types of information to provide our services effectively and securely:

Personal Information: This may include names, contact details (email addresses, phone numbers, mailing addresses), and billing information provided when you engage our services, register on our website, or contact us.

Sensitive Information (Protected Health Information - PHI, Legal Documentation, etc.): In the course of providing interpretation and translation services, we may handle highly sensitive information, including medical records, legal documents, personal stories, and other confidential data shared during interpretation sessions or within documents for translation.

Usage Data: When you visit our website, we may automatically collect information like your device's IP address, browser type, the pages you visit, and the time spent on those pages.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide accurate and complete interpretation and translation services as requested by you or the agencies we serve.

Communication: To contact you regarding service updates, appointment reminders, and to respond to your inquiries or requests.

Billing and Administration: To process payments and manage our business operations.

Legal and Compliance: To comply with our legal obligations and industry-specific regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) when applicable.

Service Improvement: To analyze usage trends and improve the quality and functionality of our services and website.

3. Confidentiality and Data Security

Confidentiality is a cornerstone of our business and professional ethics.

Strict Adherence to Codes of Ethics: Our interpreters and translators are bound by a strict Code of Professional Conduct, which includes the highest standards of confidentiality and impartiality.

Secure Handling: We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes using secure communication platforms and encryption for data transfer and storage.

Restricted Access: Access to sensitive information is limited to the specific personnel directly involved in providing the requested service.

Data Minimization and Retention: We only collect data necessary for the service and retain it only as long as required to fulfill the purpose for which it was collected or to comply with legal requirements. Once no longer needed, documentation is securely destroyed or anonymized.

4. Disclosure of Information to Third Parties

We do not sell or rent personal information to third parties. We may share your information only in the following limited circumstances:

With Your Consent: We may disclose your information for any purpose with your explicit consent.

Service Providers/Freelancers: We may share necessary information with our vetted, contract-bound interpreters and translators to perform the service, who are also required to sign and adhere to our strict confidentiality agreements.

Legal Requirements: We may disclose information if required by law or in response to a valid legal process (e.g., court order, subpoena, or to meet national security requirements).

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity, which will be bound by a similar privacy policy.

5. Your Rights and Choices

Depending on your location and applicable laws (such as CCPA, HIPAA, or potentially GDPR if international data is involved), you may have certain rights regarding your personal information:

Access and Correction: You have the right to request access to the personal information we hold about you and to correct any inaccuracies.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out: You may opt out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

6. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children without parental consent.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with a revised "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

One Voice Interpreters LLC

Email: onevoiceinterpretersllc@gmail.com

Phone: 1 (888) 315-2767

Mailing Address: Alpharetta, GA