top of page

Refund Policy

 

Effective Date: November 1, 2025

 

At One Voice Interpreters LLC, we are committed to providing high-quality, accurate Spanish interpretation and translation services. Our refund policy outlines the conditions under which refunds may be issued.

 

1. General Principles

​

Due to the nature of language services, which involve significant human resources and time investment, our services are generally non-refundable once work has commenced. Refunds are primarily issued in specific circumstances related to service cancellation, significant quality failure, or missed deadlines attributable to our negligence.

 

2. Interpretation Services Refund Policy

​

Refunds for interpretation services are linked to our Cancellation Policy outlined in the Terms and Conditions.

 

  • Cancellations: If you cancel an interpretation assignment with sufficient notice (as defined in the Terms and Conditions, typically 24 or 48 hours), no charge will be incurred, thus no refund is necessary if you have pre-paid.

​

  • Late Cancellations/No-Shows: If a cancellation occurs without the required notice, or the client/consumer is a no-show, the full scheduled fee will be charged, and no refund will be issued.

​

  • Interpreter Failure: In the rare event an interpreter fails to attend an assignment, or an emergency prevents a replacement, you will receive a full refund for that specific assignment.

 

3. Translation Services Refund Policy

 

Refunds for translation services are managed based on the project status and quality:

 

  • Before Work Commences: If you cancel a translation order before the project has been assigned to a translator, you are eligible for a full refund. We make every effort to process orders quickly, so immediate notification is crucial if you need to cancel.

​

  • Work In Progress: If you cancel a project after a translator has started work, you may be eligible for a partial refund, prorated based on the amount of work completed at the time of cancellation notification.

​

  • After Delivery: No refunds will be issued after the final translation has been delivered to you. However, we offer a robust revision process (see below).

 

4. Quality Assurance and Revisions

 

We stand by the quality of our work. If you are not satisfied with the quality of a translation:

 

  • Revisions: You may request revisions or corrections free of charge within 10 -15 business days of delivery, provided the request is based on an error on our part or a reasonable linguistic preference that does not change the original source material.

​

  • Quality Failure: In the rare event that a translation fundamentally fails to meet quality standards or contains significant errors, we will offer to correct the issues promptly. If the issue cannot be resolved to your reasonable satisfaction, we may offer a partial or full refund at our discretion.

 

5. Delays in Delivery (Translation)

 

We provide estimated delivery dates.

 

  • If we miss an agreed-upon, guaranteed deadline for a translation project due to our negligence, you may be eligible for a partial refund (e.g., a percentage of the project cost determined on a case-by-case basis based on the length of the delay and impact on your project).

​

6. Exclusions

​

Refunds will not be provided under the following circumstances:

 

  • Issues outside our control: Delays caused by force majeure events, internet outages, or client delays in providing feedback or necessary materials.

​

  • Name spellings/preferences: If specific name spellings or word preferences were not provided in advance of the project start.

​

  • Third-party rejection (General): It is your responsibility to verify the requirements of the receiving party (e.g., specific government agencies, universities, etc.). Unless otherwise agreed in writing (e.g., we guarantee USCIS acceptance for certified translations), we do not offer refunds if a third party rejects a translation.

 

7. How to Request a Refund

​

To request a refund, please contact us immediately in writing (email or mail) and provide the following information:

​

  • Date of service/order

​

  • Invoice number

​

  • Specific reasons and details for the refund request (including evidence of quality issues or missed deadlines)

 

We will investigate your request and respond within 5 -10 business days. Approved refunds will be processed back to the original method of payment within a reasonable timeframe.

 

8. Contact Information

 

One Voice Interpreters LLC

​

Email: onevoiceinterpretersllc@gmail.com

Phone: 1 (888) 315-2767

Mailing Address: Alpharetta, GA

bottom of page